Refund policy
At potcooking.store, we believe cooking should feel warm, easy, and worry-free. Your satisfaction matters to us, and we stand behind the quality of every product we offer.
🕒 Return Window
You may request a return or refund within 30 days of delivery.
After 30 days, we are unable to process refunds or exchanges.
✅ Eligibility for Returns
To qualify for a return:
- Item must be unused and in original condition
- Item must be returned in original packaging
- Proof of purchase is required (order confirmation/email receipt)
We reserve the right to refuse returns that do not meet these conditions.
❌ Non-Returnable Items
- Used or damaged items (not due to our error)
- Items without original packaging
- Items returned after the 30-day window
🔄 Refund Process
Once we receive and inspect your return:
- You will be notified via email
- Approved refunds will be processed within 5–10 business days
- Refunds are issued to your original payment method
🚚 Return Shipping
- Customers are responsible for return shipping costs (unless defective or incorrect item)
- We recommend using a trackable shipping method
📦 Damaged or Incorrect Items
If your item arrives damaged or incorrect:
Please contact us within 7 days of delivery with:
- Order number
- Clear photos of the issue
We will offer:
- Replacement OR
- Full refund (including shipping)
📧 Contact for Returns
Email: support@potcooking.store