HexCore 316 Stainless Steel Nonstick Wok (28cm)

At potcooking.store, we believe cooking should feel warm, easy, and worry-free. Your satisfaction matters to us, and we stand behind the quality of every product we offer.

🕒 Return Window

You may request a return or refund within 30 days of delivery.

After 30 days, we are unable to process refunds or exchanges.

✅ Eligibility for Returns

To qualify for a return:

• Item must be unused and in original condition
• Item must be returned in original packaging
• Proof of purchase is required (order confirmation/email receipt)

We reserve the right to refuse returns that do not meet these conditions.

❌ Non-Returnable Items

• Used or damaged items (not due to our error)
• Items without original packaging
• Items returned after the 30-day window

🔄 Refund Process

Once we receive and inspect your return:

• You will be notified via email
• Approved refunds will be processed within 5–10 business days
• Refunds are issued to your original payment method

🚚 Return Shipping

• Customers are responsible for return shipping costs (unless defective or incorrect item)
• We recommend using a trackable shipping method

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Please contact us within 7 days of delivery with:

• Order number
• Clear photos of the issue

We will offer:

• Replacement OR
• Full refund (including shipping)

📧 Contact for Returns

Email: support@potcooking.store